Best Business Phone Service Providers

Are you looking for the best business phone service provider (VoIP) for your business?

Honestly, I have not used any VoIP service for my business, but on one of my client’s requests, I have taken a look at some of the best VoIP service providers available out there and curated a list for you to make it easier for you.

A good VoIP phone service is the foundation for a successful communication system with your clients. By installing the best VOIP phone service, you can not only save your phone bills, but with its advanced features, you can make investments in better customer connectivity areas.

Here are my top VoIP service provider recommendations-

1. Nextiva
2. RingCentral
3. Grasshopper
4. Freshcaller
5. Vonage
6. Ooma

Let’s look into these service providers in detail.

1. Nextiva

Nextiva is one of the best VoIP service providers for multi-location businesses. It has a solid administration platform that streamlines your business operations and processes and keeps running at the most significant level for all clients.

If you’re an independent venture with various physical locations, managing a telephonic service over all the locations is a tough challenge. This is where Nextiva offers the best communication solution to businesses of all sizes, especially small businesses.

It enables you to make and get business calls directly from your PC or cell phone.

This type of service replaces an in-office telephonic framework, thus, engaging your remote team to stay connected. As you can fit it with your current telephonic framework, it can be used for non-remote teams and call centers. 

Pros-

• Customizable hold music
• Reasonable pricing and plans
• High-quality audio and video meetings
• Easy to manage dashboard
• Unlimited messaging

Cons-

• Higher pricing for international calls
• Complex contract terms

Pricing and plans- 

• Essential Plan: $19.95 (per month per user)
• Professional Plan: $20.95
• Enterprise Plan: $27.95

2. RingCentral

RingCentral offers amazing reliability features. RingCentral likewise offers an amazingly ground-breaking versatile mobile application that enables workers to get to the accessibility of its unique features, in any event, when they’re not in the workplace. 

Furthermore, it also has various levels of security to protect even the most sensitive information at the most elevated level.

Some of the amazing features of this VoIP service include call logging, virtual receptionist, team messaging, call forwarding, custom integrations, document sharing, call recording, etc.

Pros-

• Multiple features
• Intuitive admin-based panel
• Custom integration
• Best customer support during installation

Cons-

• The basic or lowest plan is only limited to 20 users

Pricing and plans- 

• Essential Plan: $19.99 to $29.99 (per user per month)
• Standard Plan: $24.99 to $34.99
• Premium Plan: $34.99 to $44.99
• Ultimate Plan: $49.99 to $59.99

3. Grasshopper

Small business ventures will have all the earmarks of being bigger when utilizing Grasshopper, because of its robotized processes.

For small businesses with workers who need to spend more time outside the office, Grasshopper’s brilliant, versatile application permits them to work from any place. 

It gives every user of the organization its extension. When the user chooses a specific extension, the framework can consequently advance the call to the desired number, regardless of the telephonic device.

You can utilize the application to settle on decisions or send instant messages that will seem to originate from your principal business telephone number.

Pros-

• Voicemail transcription
• Unique user interface and features
• Reasonable plans
• Instant responses
• Customized for remote employees

Cons-

• Extra costs for accessing special features
• Unsuitable for larger ventures
• It is available only in the USA and Canada.

Pricing and plans- 

• Solopreneur Plan: $26 to $29 (1 user per month)
• Partnership Plan: $44 to $49 (upto 3 users per month)
• Small Team Plan: $80 to $89 (upto 6 users per month)

4. Fresh Contact Center

As a small business, your telephonic business groups must be set up to telecommute remotely. Its cloud-based telephone arrangement offers you the adaptability to liberate yourself from your work desk and work from anywhere.

You can oversee and run your telephone tasks flawlessly even while working distantly. With Fresh Contact Center, you can engage your groups to create and respond to their colleagues with full settings. 

Now utilize the best call routing engine with IVRs, call transfer features, smart escalations, notes, or audio & video conferences with others. You indeed won’t be stressed over telephones any longer and can focus more on your business operations. 

Pros-

• Easy to integrate across different platforms
• Excellent design and navigational features
• Extremely intuitive and easy to use
• Get complete call history
• Cost-effective

Cons-

• Issues with some functional features
• Users have also experienced bug issues

Pricing and plans- 

• Sprout Plan – Free
• Blossom Plan- $15 per user per month (paid yearly) 
• Garden Plan- $29 per user per month (paid yearly)
• Estate Plan- $45 per user per month (paid yearly) 
• Forest Plan- $69 per user per month (paid yearly) 

5. Vonage

Vonage Business Cloud makes it simple to make changes to the user’s profiles, voice message passwords, and other settings.  The Vonage app has more than 50 features for activating conversation mode anytime and anywhere.

The best part of using Vonage is that you can integrate it with your smartphone and control your entire business just from your smartphone even. 

For call routing, you will also benefit from the mobility option so that you never miss an important call. With a one-click system, you can connect with 30 participants at a time. This eliminates the hassle of connecting with several people in one place virtually. Vonage is the best application for boosting productivity and collaboration in your small business venture. 

Pros-

• Easy to adapt and set up
• VoIP framework functionality on your smartphone
• Seamless call transfers
• Efficient workflow and productivity
• Personalized customer support 

Cons-

• Needs regular updates
• Some of the features are quite complex

Pricing and plans- 

• Mobile plan- $19.99 per month, per line
• Premium plan- $29.99 per month, per line
• Advanced plan-  $39.99 per month, per line

6. Ooma

Ooma is a good choice for small businesses that do not have a dedicated IT department. They give all you require for running your business smoothly, including software and hardware accessibility, so you can start leveraging their services within 15 minutes of installation.

Furthermore, you can keep your current telephone number or change it for another one — for free of cost. 

Besides, Ooma has a superb client support team prepared to assist you with getting your business going, navigating bugs, and making a consistent experience for your clients.

With Ooma, you will enjoy the ultimate features like holding music, extension dialing, virtual receptionist, conferencing, etc. Although a few essential features are missing, it’s fantastically reasonable and open for small companies with a limited financial plan. 

Pros-

• Strong customer support service
• Unlimited calling feature in the North American region
• Reasonable price tier
• Call blocking option
• Automatic call forwarding system

Cons-

• Extra costs for a few basic features
• Connectivity issues
• Lacks a few essential features

Pricing and plans- 

• Base Plan- $19.95 (per user per month)
• Pro Plan- $24.95

Advantages of Using Business Phone Services

There are numerous advantages for organizations where VoIP bodes well, including decreased costs regarding both support and month-to-month repeated usage, convenience, and upgraded features.

Let’s look at the top benefits of using VoIP services for businesses.

1. Cost Efficiency – Organizations receive VoIP to decrease their telephone charges and get a stage for combined correspondence systems, such as faxes, web conferencing, telephones, and several other services. 

2. Greater business – Different organizations introduced call centers outside their nations utilizing VoIP, positively impacting the employment market and bringing about 24-hour client support. 

3. Accessibility via smartphones – Through VoIP, it is conceivable to access the workplace registry and settle on decisions by introducing it on the telephone. However, if the VoIP framework is presented on the phone, it permits calls on VoIP-based apps like Zoom, Skype, WhatsApp, FaceTime, Facebook Messenger, etc. 

4. Inclusion of 3G/4G/5G Hotspots – VoIP assumes a fundamental function in distant areas, like 3G and 4G inclusion will extend in the metropolitan zones. Alongside that hotspot, advancements are progressing in the conventional or no communication zones like lifts and elevators. 

Which is the Best Business Phone Service Provider for You?

As businesses are gradually moving toward cloud-based platforms for every possible business need, VoIP is another step toward the same.

The best VoIP service doesn’t only save you money but helps you provide a better after-sales experience to customers and clients. Let’s wrap up this article with a list of VoIP service providers discussed above.