Are you looking for the best Chatbot software for your website?
Chatbots are one of the essential conversion optimization and lead generation tools for online businesses. According to a study, it has been found that 85% of customer interaction will be handled without human agents by 2021.
This shows how chatbots surpass the market, and relying on them has become the need of the hour for all businesses, whether they are into B2B, B2C, or both industries.
Here, I have compiled a list of the best chatbot software you can install on your site to improve customer experience and boost the conversion rate.
1. ManyChat – Best Facebook Messager Chatbot for Website
If you are ideally looking for a chatbot software to manage your Facebook business page, then ManyChat is the most exemplary choice. It is one of the leading trusted chatbots that eases all your manual efforts and serves your customer needs.
ManyChat is very easy to set up, and it helps magnify your sales by booking meetings, capturing leads, and providing constant support to your customers. You can easily automate your entire process by integrating Manychat with your favorite tools like Hubspot, Zapier, PayPal, Shopify, etc.
Feature Highlights –
- You can connect ManyChat with Facebook Ads, where-in your customers can send messages to messenger, which leads to building an effective conversation, qualifies them as leads, and lands in conversions.
- ManyChat can automatically respond to all the comments on your Facebook posts. It can initiate your customers to sign-up for newsletters, recommend your products/services, and convert them into powerful leads.
- You can create a messenger link by using ManyChat’s URL Growth Tool to access your customers across all channels.
Pricing – Manychat offers a free plan and a pro plan. The free plan is great if you’re just getting started. If you want to unlock advanced automation features like email marketing, lead generation, segmentation, and more, the Pro plan is the best choice which costs only $10/month.
2. Gorgias – Best Chatbot Software for Ecommerce
Gorgias is a popular helpdesk software for eCommerce websites. It offers live chat and chatbot features, enabling you to provide excellent 24/7 customer support on the website and social media.
Using its chatbot builder, you can create rules to handle common questions like “Where is my order?” By combining rules and macros, you can automate up to 20% of support tickets with highly personalized answers. You can also create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’. This way, you can focus on important issues and win the hearts of your customers.
Feature Highlights –
- It provides pre-made templates for chatbot automation, making it easier for you to get started.
- It detects customer intents like shipping, refund, exchange, and many others, using which you can set up automatic replies or route the tickets with tags.
- Supports popular eCommerce platforms – Shopify, BigCommerce, & Magento.
- Provides seamless integration with popular eCommerce apps like Omnisend, Growave & more.
Pricing – Gorgias has three pricing plans. The Basic plan starts at $60/month, providing Shopify and social media integration with a chatbot builder. You can opt for Pro or Advanced plans for other advanced features, which cost $300 and $750/month, respectively.
3. ChatBot – Advanced Chatbot Software for Websites
ChatBot is one of the most powerful chat automation tools suitable for businesses in their growing stage and large companies. It offers an outstanding drag-and-drop builder with which you can create your stunning templates.
It provides customized templates for services like marketing, sales, and support. The ChatBot can be readily integrated with your Facebook messenger, live chats, Slack, etc., which is an added credibility for your business.
Chatbot helps track the number of chats you had with your users and offers heatmaps with which you can track when your users were most and least active.
Feature highlights –
- Chatbot sets custom attributes to your conversations so that you can group and use them to devise your sales/marketing tactics.
- It also allows you to start a conversation with a customer service agent and sends chat transcripts to your customers through email.
Pricing – Chatbot offers a 14-day free trial. The Starter plan offers 1000 chats/month with one active chatbot at $50/month.
4. MobileMonkey – Omnichannel Chatbot Software
MobileMonkey is one of the most popular chatbot software which many companies tremendously use to automate their entire chat flows. It allows you to create chat flows with the help of their powerful omnichat technology.
You can create a single bot and use it across all platforms to instantly connect and chat with your audience. You can connect your chatbot to Facebook ads, website chats, and it also lets your customers book appointments and complete sign-up forms, which is an easy way to uplift your lead nurturing process.
Feature Highlights –
- MobileMonkey extends its omnichat technology to mobile platforms. You can easily chat with your customers via messaging apps as it supports both android and iOS devices.
- The MobileMonkey’s Omnichat chatbot provides templates for different types like E-Commerce, lead generation, and much more.
- It also offers flexible integrations with reliable software like CRM, email marketing tools, Asana, Typeform, etc.
Pricing – It offers 3 pricing points: Pro, Unicorn, and Team. The Pro plan starts at $14.25/month billed annually and allows you to capture an unlimited number of leads. The free plan is also helpful but has minimal features.
5. Drift – Advanced AI-powered Chatbot Software
Drift comes with a complete suite of AI-powered chatbots and custom chatbots which you can scale effectively to grow your strong customer base.
If you are running a small business and want to grab more leads, then drift’s AI-powered chatbot will do that for you by automatically sending you only the finest leads, which act as a pipeline to fill up your sales funnel.
Drift is basically a conversational marketing platform that delivers a high-class, consistent performance which leads to providing top-notch customer service. With the help of automation, all your tasks and workflows are well-organized, reducing the need for your sales team to check in manually.
Feature Highlights –
- Drift’s chatbot can ideally work around the clock so that you can facilitate all your customer’s needs and queries.
- The custom chatbot can potentially turn your demanding customers into happy ones by speaking with them, scheduling appointments, etc. It also hands over the chat to the right sales/marketing member so that your customers can get to know the full potential of your business and readily convert.
Pricing – Drift comes with a free plan that includes live chat features only. For chatbots, you will need to upgrade to the Premium version to use the custom chatbots feature, which offers a combined suite of other powerful features of drift.
6. Intercom – Best Chatbot Software for enterprise
Intercom is one of the highly trusted chatbot software which offers stunning features of both live chat and chatbots to enrich your customer experience.
Intercom’s custom chatbots pop out the correct response, which perfectly matches your customer’s query and you can easily customize your bots without coding and connecting it with your tech stack.
With the help of chatbots, you can also segment your users based on their behavior, activity, and attributes.
Feature Highlights –
- Custom Chatbots engage only with those high potential leads using advanced targeting options.
- You can also prioritize your conversations to refer back again, and the intercom integrates with third-party tools like CRM, Slack, and other email marketing tools.
Pricing – Drift offers a free plan but to access the chatbot features, you need to opt for the Growth plan, which starts at $99/month.
7. HubSpot Chatbot – Easy to Use Chatbot Software
Hubspot is considered the leader in the B2B industry, which provides a complete suite of sales and marketing automation tools affordable for all businesses. The HubSpot Chatbot comes in the row of providing successful automated services to your customers.
HubSpot chatbot is integrated with your CRM data allowing you to update contact data based on their recent interaction with the chatbot. You can select a template of your choice and then use the editor to customize your conversation.
It is also possible to add multiple-choice responses to your questions which engages your users. Hubspot also provides canned bot templates so that you can immediately launch and get started.
Feature Highlights–
- Hubspot’s chatbot can seamlessly hand over the conversation to your teammates, allows you to create support tickets, and you can manage your workflows effectively by adding users to your list.
- Your chatbots can deliver highly personalized messages to your customers because all the information is synchronized with Hubspot CRM, with which you can scale up your sales/marketing pipeline.
Pricing – HubSpot chatbot feature comes with the Marketing Hub, starting at just $50/month.
Choose the best chatbot software for your business
The best chatbot depends entirely on how you want to use it on your site. The prime objective of using a chatbot is to help visitors with some of the common queries but it is also useful in lead generation and nurturing.
All the chatbots listed in the article are suitable for lead generation. However, if you want to use chatbots as a subscription tool, then Facebook chatbots like MobileMonkey and ManyChat are perfect chatbot software. People can subscribe to your chatbot, where you can send content updates just like email newsletters.
I hope this article helped you find the right chatbot for your website. If you are looking for the best tools for your businesses, here are a few hand-picked articles you should check out –